Kilbryde Hospice provides specialist palliative care services to the people of South Lanarkshire. It is a specialist resource for those individuals receiving palliative care who have particularly complex needs. The Hospice strives to meet the physical, emotional, social and spiritual needs of patients and carers, offering support in coping with the practical implications of life-limiting illnesses. Staff are required to provide the highest standard of patient-centred care possible, while promoting choice, dignity, self-esteem and an enhanced quality of life. The Hospice is a Company Limited by guarantee, and a registered charity, and is required by separate and differing legislation to meet finance, governance and regulatory requirements.
• Provide friendly, efficient service within Joe’s Bistro, maintaining a welcoming and professional atmosphere.
• Work alongside and provide day-to-day support to café volunteers, ensuring tasks are shared fairly and service standards are maintained.
• Help create a positive, inclusive environment for volunteers, visitors, and staff, reflecting the hospice’s core values of Welcoming, Honesty, Respect, and Responsibility.
• Operate the café till and accurately handle cash and card transactions.
• Set up and maintain the front café counter to a high standard.
• Assist with food preparation, including the making of sandwiches and salads.
• Operate the dishwasher and ensure all crockery, utensils, and kitchenware are cleaned and stored appropriately.
• Organise and prepare hospitality trolleys as required.
• Maintain cleanliness and hygiene across the kitchen and café areas in line with health and safety standards.
• Maintain cleanliness and hygiene across the kitchen and café areas in line with health and safety standards.
• Provide flexible support to the catering team as required.
• Friendly, approachable, and customer-focused attitude.
• Ability to work effectively as part of a team.
• Good organisational skills with attention to detail.
• Comfortable supporting and working with volunteers of all ages and backgrounds.
• Willingness to undertake a variety of catering and cleaning duties.
• REHIS Elementary Food Hygiene Certificate (or equivalent).
• Ability to adapt to change.
• Awareness of, and commitment to the Mission, Vision & Values of Kilbryde Hospice
• Previous experience in a café or catering environment.
• Experience of working alongside volunteers
• Experience of / understanding of working within a Palliative Care Environment.
• Team-oriented with a commitment to providing excellent service within a community setting.
• Family-friendly working hours (Monday to Friday, within school hours).
• Competitive salary
• Enhanced Annual Leave entitlement.
• Access to a workplace pension scheme.
• On-site parking available
• Close to public transport links (bus & train)
• A supportive and team-focused working environment.
• The opportunity to contribute to the valuable work of the hospice community.
• Staff discount on all food items.
• Have a good understanding and comply with relevant Kilbryde Hospice Policies and Procedures at all times.
• Kilbryde Hospice is committed to encouraging volunteering throughout the organisation and as such the post holder will be expected to support and work effectively with volunteers.
• All staff are required to comply with the obligation of confidentiality relating to personal information that could identify individuals. GDPR (2018) safeguards the handling of information held in both electronic and manual filing systems and it is the duty of all staff employed by Kilbryde Hospice to uphold the principles of the Act.
• All employees of Kilbryde Hospice must be aware of infection prevention and control policies and are expected to follow them at all times. Any breach of infection control policies which places patients, visitors or colleagues at risk may result in disciplinary action.
• The post holder is required to familiarise him/herself with and comply with the Kilbryde Hospice Health & Safety policies.
• The post holder must at all times carry out duties and responsibilities with regard to the Kilbryde Hospice Code of Conduct.
• Kilbryde Hospice operates a strict non-smoking policy in the hospice or Hairmyres hospital grounds.
• The post-holder must at all times carry out his/her responsibilities in line with Kilbryde Hospice Dignity at Work and Equality, Diversity & Inclusion Policies.
This job description is an outline of the key duties and responsibilities of the role and is not intended as an exhaustive list. The job description may change over time to reflect the changing needs of the service. The post holder may be required to undertake other duties that could reasonably be considered commensurate with the post. This job description is subject to periodic review and may be changed/updated following consultation.
Kilbryde Hospice is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation, or age.
How To
Apply
To apply
for this position, please send your CV and a cover letter outlining your
suitability for the role to Recruitment@KilbrydeHospice.org.uk by 31st
October 2025.
Kilbryde
Hospice is committed to creating a diverse environment and is proud to be an
equal-opportunity employer. We welcome applications from all suitably qualified
candidates, regardless of race, gender, disability, religion/belief, sexual
orientation, or age.
Applicants
should be aware that the role includes working with vulnerable groups and as
such successful applicants will be subject to PVG check by Disclosure Scotland.
For
information regarding the post please contact Recruitment@KilbrydeHospice.org.uk
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